Contact Us

Phone us between 9am - 9pm on 07594563355 or e-mail us at: humptybumptycastles@live.co.uk

FAQ:

Q: Do you carry Public Liability Insurance?
A: Yes. Humpty Bumpty Castles carries £1 Million in full Public Liability Insurance. All current safety and insurance documents are available to see on request.

Q: What hire period do the rates on the website cover?
A: The rate reflects a days hire, starting from 9am until 7.30pm. Should you need the unit for longer, then you can do so for an additional £10 per hour.

Q: How safe are the castles that you supply?
A: Very safe. All our castles are in great condition and are covered with Public Liability Insurance. Padded safety mats and an extra long safety extension lead (with RCD or water proof adaptor) are also both supplied with bookings that require them.

Q: Is VAT applicable or included to the prices on the site?
A: No. Being a small business, VAT is not applicable. So the prices you see on the website are the prices you pay.

Q: Are there any booking charges or cancellation fees?
A: No. A booking deposit is not required, and cancellations or re-scheduled bookings are allowed via phone up to 3 hrs before the start of your booking at NO CHARGE. Please note, cancellations after this time or at the door incur a £25 fee.

Q: Where are you based?
A; We are in the Basildon area, and will hire to any local areas shown on our map. Please note, hire may be available outside these areas at an additional delivery cost.

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